Delivery & Returns

Delivery & returns Policy Overview

Your Satisfaction, Our Priority

Thank you for choosing Puzzle.com for your shopping needs. We are committed to delivering high-quality products and ensuring a seamless shopping experience. Before making a purchase, please review our policy below.

1. Returns and Exchanges

We understand that situations may arise where you need to return or exchange a product. Our policy is as follows:

  • Non-Issue Returns: If you decide to return a product for reasons unrelated to any issue on our part, a return fee of AED 30 will apply. This fee covers logistics and handling during the return process.
  • Mistake-Related Returns: In cases where the return is necessitated by our mistake (e.g., receiving a damaged or incorrect product), we will fully cover the return shipping fees.

2. Eligibility Criteria

To be eligible for a return, refund, or exchange, the following conditions must be met:

  • The request for return or refund must be made within 7 days from the date of delivery.
  • The product must be unused, unaltered, and in perfect condition.
  • The product must be returned in its original sealed packaging.
  • You must provide a valid proof of purchase, such as an order number or receipt.

3. Easy Return Process

Initiating a return or exchange is straightforward:

  1. Contact Us: Reach out to our customer support team at online@puzzlesupps.com within 7 days of receiving the product.
  2. Provide Details: Include your order number and a brief description of the issue. Feel free to attach relevant photographs if applicable.
  3. Guidance: Our customer support team will guide you through the return process, including providing shipping instructions.
  4. Ship the Product: Follow the provided instructions to ship the product back to us.
  5. Refund or Exchange: Once we receive the returned product and verify its condition, we will proceed with the refund or exchange.

4. Flexible Refund Options

For eligible refunds, you have the following options:

  • Original Payment Method: Receive the refund as a credit to the original payment method (e.g., credit card).
  • Store Credit: For Cash on Delivery (COD) orders, refunds will be issued exclusively as store credit.

5. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please reach out to our customer support team at online@puzzlesupps.com.

Please note that this policy is subject to change at our discretion. We encourage you to review it before making a purchase.

Feel free to customize this policy further to align with your brand’s voice and style. If you need any additional assistance, our team is here to help! 🛒🌟

What to Expect from Our Delivery Policy

Our delivery policy is designed to make sure you receive your products quickly and safely. When you place an order, we aim to dispatch it within 24 hours because we understand how important it is to get your items on time. However, some delays might occur during peak seasons, so it's always a good idea to plan ahead.


Tracking and Updates Made Simple

Because we want you to stay informed, tracking your order is simple and straightforward. After your item ships, you’ll receive a confirmation email with all the details. This way, you can monitor its progress every step of the way. If there are any issues or unexpected delays, we will reach out to let you know what’s happening and why.


Returns Are Easy Too

If for any reason you're not satisfied with your purchase, our returns process is hassle-free. You have up to 30 days to send back the item in its original condition. Because we value customer satisfaction, we cover return shipping costs for most items. So, if something doesn’t fit or meet your expectations, just contact us, and we'll take care of the rest.